Super interesting insights, thanks! Curious about your views on the AI Ops role… sounds like most AI Lead roles, do you think there’s an optimum set of roles that companies wanting to make a step change in their AI approach should start with, until they build more maturity in their capabilities and adoption?
Does an AI lead really sit with people and help them use the right AI tools in the right way? I thought an AI lead is still in charge of development. For an AI ops role, you'd probably start with a small team, maximum 15, and then go team by team. What do you think?
I'd say that AI, as with any technology deployed within an organisation, receives investment in order to support the organisation achieving its business goals. To that end, it should be measured for ROI against those business metrics - and the AI Lead is responsible for the effectiveness of the AI product.
So i would expect the AI Lead to have a team with objectives for 1) building an effective AI product (i believe this is the development you were referring to), and 2) business use case delivery and usage, to ensure business teams are getting value from the product. What do you think?
I'm interested i the team size of 15 you mentioned... what make up of roles and skills would you expect to have here?
Well if you listen to the every case, their AI operations lead is actually a writer who spends time with each person on the team to learn where they do repeatable manual work and then goes and finds an AI solution. Her biggest focus there is the editorial team, which makes sense, as departments such as editorial or customer service benefit most highly from AI atm.
I love the idea of an AI implementation lead. I’ve seen companies just give a direction to entire teams that they should be exploring or utilizing AI and if the team haven’t had the right training and understanding of AI, the results will be opposite to what we expected.
An AI implementation lead could be the person bridging the needs of the team to AI tools and ensuring that implementation actually supports operations.
With the pace of AI change and evolution, I see that as an agile continuous improvement process as well.
I agree. When you are busy in your role it does take real effort to try some new AI tools or even build your own AI workflows for your more repetitive tasks. This is what an AI implementation lead would be great for - somebody who understands what employees need and can build that, so that team members can continue to focus on their core responsibilities.
Super interesting insights, thanks! Curious about your views on the AI Ops role… sounds like most AI Lead roles, do you think there’s an optimum set of roles that companies wanting to make a step change in their AI approach should start with, until they build more maturity in their capabilities and adoption?
Does an AI lead really sit with people and help them use the right AI tools in the right way? I thought an AI lead is still in charge of development. For an AI ops role, you'd probably start with a small team, maximum 15, and then go team by team. What do you think?
Good thought, really made me think!
I'd say that AI, as with any technology deployed within an organisation, receives investment in order to support the organisation achieving its business goals. To that end, it should be measured for ROI against those business metrics - and the AI Lead is responsible for the effectiveness of the AI product.
So i would expect the AI Lead to have a team with objectives for 1) building an effective AI product (i believe this is the development you were referring to), and 2) business use case delivery and usage, to ensure business teams are getting value from the product. What do you think?
I'm interested i the team size of 15 you mentioned... what make up of roles and skills would you expect to have here?
Well if you listen to the every case, their AI operations lead is actually a writer who spends time with each person on the team to learn where they do repeatable manual work and then goes and finds an AI solution. Her biggest focus there is the editorial team, which makes sense, as departments such as editorial or customer service benefit most highly from AI atm.
Sure 😂
Love the new format! It’s both succinct and easy to read, but also full of so much great info. 👏
Thanks a lot for the kind feedback :)
That’s not going to end well
I love the idea of an AI implementation lead. I’ve seen companies just give a direction to entire teams that they should be exploring or utilizing AI and if the team haven’t had the right training and understanding of AI, the results will be opposite to what we expected.
An AI implementation lead could be the person bridging the needs of the team to AI tools and ensuring that implementation actually supports operations.
With the pace of AI change and evolution, I see that as an agile continuous improvement process as well.
I agree. When you are busy in your role it does take real effort to try some new AI tools or even build your own AI workflows for your more repetitive tasks. This is what an AI implementation lead would be great for - somebody who understands what employees need and can build that, so that team members can continue to focus on their core responsibilities.